Starting with April 2015 all surveys designed using esurveyspro.com are mobile friendly. They are optimized on each device. Enjoy.
In today’s business environment companies cannot afford to lose a single profitable customer. By effectively leveraging results from a customer satisfaction survey an organization can respond to their customer’s needs in ways that increase revenue as well as improve customer and employee, satisfaction and loyalty. Many companies perform customer satisfaction surveys, but don’t receive full value from their investments to administer the program. Too often survey results are used simply for monthly reporting on “how we did last month.”
More details about Events Surveys that Contribute to Success.
Surveys are an indispensable tool when participating in or planning an event, tradeshows, or seminar. They help you collect meaningful information before, during and after the event. When used correctly, surveys can help assure your event is a success by enabling you to gauge expectations, understand participant reaction during the event, and measure the effectiveness of your message long after the event is over. With eSurveysPro.com, gathering and analyzing information before, during, and after an event is fast, effective, and affordable. Overtime, eSurveysPro helps you understand how your events are meeting your target markets expectations, giving you the data you need to maximize your return on investment for all your event activities.
Writing great questions is an art that like all arts requires a great amount of work, practice, and help from others. The following discussion is one that identifies some of the common pitfalls in creating a great questionnaire.
Avoid loaded or leading words or questions
Slight wording changes can produce great differences in results. Could, Should, Might all sound almost the same, but may produce a 20% difference in agreement to a question (The supreme court could.. should.. might.. have forced the breakup of Microsoft Corporation). Strong words that represent control or action, such as prohibit produces similar results (Do you believe that congress should prohibit insurance companies from raising rates?) Sometimes wording is just biased: You wouldn’t want to go to Rudolpho’s Restaurant for the company’s annual party would you?